SUPPORT STAFF
POSITION OPPORTUNITY
COMPETITION NO. SS07-18
NEW POSITION ( ) FULL TIME (X)
REPLACEMENT (X) PART TIME ( )
POSITION INFORMATION:
Job Title: Network Administrator
Payband: K
Salary: Starting rate: $31.80 - Four year rate: $36.86
Department: IT Services
Hours: 35 hours per week (1) one hour lunch, Mon. to Fri. (8:30 a.m. - 4:30 p.m.)
Reporting to: Manager, IT Technical Operations
Campus Location: Oshawa
SUMMARY OF DUTIES:
The incumbent will be responsible for the enterprise architecture of all campus networks including switches, routers, and remote access devices as well as network systems monitoring & management support. A key responsibility is providing leadership in managing projects to completion including determining and understanding requirements, documentation & planning, providing technical solutions, strategy for implementation, and deployment. This must be accomplished adhering to IT Services standards and procedures. A key initiative is to ensure that service levels are met with a focus on customer service. This will be accomplished through excellent communication, follow up with the customer, and system stability.
- Lead and participate in technical projects, plan change requirements and implement them in a project team.
- Lead the development and ongoing maintenance of documentation for network infrastructure and systems.
- Act as a subject matter expert for the following, OSPF, QOS, network management best practices, network security, network design and architecture, and network monitoring and management.
- Share knowledge and expertise with other technical staff through process documentation, team meetings and one-on-one demonstrations.
- Ensure coordination of systems management and configuration with system and network deployment.
- Provide specialized technical analysis and information in the determination of root cause, capacity planning, performance and proactive diagnostics for all aspects of network infrastructure, such as Nortel network devices and other network appliances.
- Work closely with the help desk and other IT staff for problem determination.
- Responsible for updating and entering support ticket entries with clear and concise data that accurately reflects the actions taken and the resolution applied.
- Adheres to and effectively communicates established process and procedures to clients when necessary.
- Required to work off hours when necessary to address issues, problems or projects.
- Keep abreast of IT industry trends and change in software and hardware technologies.
QUALIFICATIONS:
- Three year college diploma or degree in Computer systems or Information Technology plus professional certification or equivalent.
- Minimum of five years experience and proven experience with CISCO and NORTEL networking equipment and corresponding technologies.
- A+, Network+, Nortel NCTE or CISCO CCNA, Checkpoint CCSA certifications required.
- Excellent interpersonal skills and proven ability to work well with users.
- Excellent analytical, organizational and decision-making skills.
- Strong understanding of industry "best practices" for managing networks in a large and complex environment.
- Strong verbal and written communication skills.
All interested candidates are to submit full, updated resumes to jobs@durhamcollege.ca, quoting competition SS07-18W. Applications will be accepted until suitable candidates are found.
